Terms & Conditions

Prices

All our prices are quoted in GBP Sterling and are inclusive of VAT where applicable at the current rate (or net prices outside the EEC). A VAT breakdown is provided at the checkout and on the invoice sent with your order.

We do not charge VAT for the Channel Islands but please ensure the correct country is selected when placing your order otherwise VAT will be charged.

We reserve the right to change prices without prior notice.

 

Payment

Goods remain the property of Dance Gear Direct until payment is received in full. We accept Maestro, Mastercard, Solo, Switch, Visa, Delta and Visa Electron. We also accept Postal Orders and Cheques.

 

Returns and Exchanges

You have the right to return any unused items in a resalable condition (unworn in original packaging with tags attached) for a refund or exchange. All faulty goods will be replaced or refunded. All refunds are for goods only.

All returns must be sent within 28 days to:

  • Dance Gear Direct
  • Merchant House
  • Beakes Road
  • Bearwood
  • West Midlands
  • B67 5RS

 

Please state your name, address, order number and why you wish to exchange or return your goods. Alternatively, click here to download a returns form.

Cost of returning goods is to be paid by the customer. We recommend you return your goods by Royal Mail recorded delivery, as we accept no responsibility for mislaid or undelivered parcels. Items returned with postage unpaid may not be delivered. All goods are the customer’s responsibility until they reach our warehouse.

Please note that if an exchange is required we can only exchange items of the same value. If you'd like a different style or product please return the item you have for a refund and place a new order.

Dance Gear Garments purchased from our Dance Gear Dancewear range must be exchanged for the same style in the same fabric. A different colour or size may be chosen.

All refunds are for goods only. Postage is non-refundable. We endeavour to process refunds as quickly as possible but please note that this can take up to seven working days.

Dance Gear Direct’s returns policy does not affect your statutory rights.

 

Non Collection of Delivered Goods

If goods are returned to us by any courier due to non-collection from the delivery centre, postage will be re-charged at the original rate.

 

Back Orders

In the event that we are temporarily sold out of an item you ordered, we will endeavour to dispatch this item to you as soon as possible. Should the delivery of goods not be possible within 30 days, we will contact you to offer you an alternative product or a full refund.