Returns & Exchanges FAQs

What is the Dance Gear Direct returns policy?

You can return any unused items in a resalable condition (unworn in original packaging with tags attached) for a refund or exchange within 28 days of the delivery note date. The easiest way to do this is to download our Returns Form and send it back with the item(s) you wish to return.

You can see our full Returns and Exchanges Policy in our Terms and Conditions.

 

Can I return my made-to-order Dance Gear garment for an exchange or refund?

Yes, you may return your garment within 28 days as long as the item is unworn and in resalable condition.

Dance Gear Garments purchased from our Dance Gear Dancewear range must be exchanged for the same style in the same fabric. A different colour or size may be chosen.

 

What if I've changed my mind or I don't like the item I've bought?

As long as your item is unused and in a resalable condition you have 28 days from the date on your delivery note to return it for a refund or exchange. Unfortunately, we’re unable to refund or exchange any tights or underwear which have been used.

 

Will I be charged postage again for exchanging an item?

Customers are responsible for return postage costs, however, if you'd like an exchange we can post the replacement item out to you post free (UK only, and as long as the item is of the same value as the item returned).

I want to exchange my item. Can you send out the new item before I send back the original one?

If you need a new item urgently please place a new order and send the item you have back for a refund.

 

What happens if I exchange my child size item for an adult size item?

If your new adult size is a different price from your child size we’ll give you a quick call so you can pay the difference. If they’re the same price, we’ll put it in the post for you as soon as possible after receiving your original item. Don’t worry though, we won’t charge you any postage to send your new item out.

 

I think you might have sent me the wrong shoe size!

The box may display the American or European shoe size rather than the UK size. You will find the UK size on your delivery note but it's best to try them on to check for fit. If they don't fit, you can of course return them for a refund or exchange.